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Frequently Asked Questions
General Internet Service FAQs
La Motte & Andrew Telephone Company offers two types of internet service to homes and businesses in northeast Iowa: Fiber Internet and Fixed Wireless Internet. Fiber internet is available to customers within the La Motte and Andrew telephone exchanges, where the company completed a full buried fiber-to-the-home buildout in 2020. Fixed Wireless Internet extends connectivity to customers in surrounding rural areas where running fiber lines is not yet possible. La Motte & Andrew Telephone Company is actively working to expand its fiber network beyond its original exchange borders to reach more underserved rural Iowa communities. In addition to internet service, the company also offers residential and business telephone service and security camera sales. To find out which service types and plan options are currently available at your specific address, call the local office at 563-773-2213 or toll-free at 1-866-943-4375.
Fiber internet uses thin strands of glass or plastic to transmit data as pulses of light, making it fundamentally different from cable or DSL technology. Traditional cable internet relies on coaxial copper cables originally built for television signals, while DSL transmits data over old copper telephone lines. Both cable and DSL degrade in performance over long distances and can become congested during peak usage hours when many neighbors are online at the same time. Fiber, by contrast, is not affected by distance in the same way, suffers far less signal degradation, and is not shared bandwidth in the way cable networks typically are. The result is faster speeds, more consistent performance, lower latency, and significantly greater reliability. La Motte & Andrew Telephone Company completed its buried fiber-to-the-home buildout across both the La Motte and Andrew exchanges in 2020, meaning fiber runs directly to each connected home or business rather than stopping at a neighborhood node. This architecture delivers the full benefits of true fiber internet to every connected customer.
La Motte & Andrew Telephone Company offers fiber internet service built on a true fiber-to-the-home network that is capable of delivering excellent speeds to homes and businesses throughout the La Motte and Andrew exchanges. Specific plan tiers and pricing are tailored to meet the needs of individual households and businesses in the communities served. Because available plan options can vary and are updated periodically, we encourage you to contact the local office directly to get the most current and accurate information on available speeds and pricing. You can reach the team at 563-773-2213, toll-free at 1-866-943-4375, or stop by the office at 400 Pine Street in La Motte. The staff will be happy to walk you through current plan options and help you find the right fit for your household or business needs.
The right internet speed for your household depends on how many people are connected at the same time and what activities you are doing online. As a general guide, streaming standard-definition video typically requires around 3 to 5 Mbps per device, while HD streaming needs 5 to 25 Mbps and 4K Ultra HD streaming can require 25 Mbps or more per screen. Video conferencing for remote work generally needs between 5 and 25 Mbps depending on the platform and video quality. Online gaming requires lower raw bandwidth but benefits greatly from low latency and a stable connection, which is one of the core strengths of fiber internet. For a household with multiple users streaming, gaming, video conferencing, and using smart home devices simultaneously, a higher-speed plan will provide the best experience. La Motte & Andrew Telephone Company’s local team can help you assess your household’s usage and recommend the plan that best fits your needs. Call 563-773-2213 or 1-866-943-4375 to speak with a knowledgeable local representative.
There is good news for gamers in our service territory: fiber internet from La Motte & Andrew Telephone Company is an excellent foundation for online gaming. Raw download speed matters less for most online games than many people assume. What truly makes the biggest difference in gaming performance is low latency, also known as ping, and a stable, consistent connection with minimal packet loss. Fiber internet excels in all of these areas because the signal travels as light through dedicated fiber lines directly to your home, rather than competing with neighbors over shared cable infrastructure. Whether you are playing fast-paced competitive shooters, open-world multiplayer games, or streaming your gameplay online, fiber internet from La Motte & Andrew Telephone Company delivers the responsiveness and reliability that serious gamers need. If you are also streaming your gameplay on platforms like Twitch or YouTube, a plan with strong upload speeds will be especially important, and fiber’s symmetrical or near-symmetrical upload performance is a major advantage over cable or DSL connections. Contact the local team at 563-773-2213 to discuss which plan is the best match for your gaming setup.
La Motte & Andrew Telephone Company is committed to providing internet service that meets the real needs of rural Iowa households and businesses. For the most accurate and up-to-date information about data caps, unlimited data options, and any fair-use policies that may apply to specific plans, we encourage you to contact the local office directly. You can call 563-773-2213, reach the toll-free line at 1-866-943-4375, or visit the office at 400 Pine Street, La Motte, IA 52054. A member of the local team will be glad to answer your questions and make sure you choose a plan that fits your household’s usage habits.
La Motte & Andrew Telephone Company has been serving northeast Iowa communities since 1953 and has built a reputation for dependable, locally managed internet service. The company completed a buried fiber-to-the-home buildout across both the La Motte and Andrew telephone exchanges in 2020. Because the fiber cables are buried underground rather than strung on poles, the network is far less vulnerable to weather-related outages caused by ice, wind, or storms than aerial cable systems. Fiber infrastructure is also far more durable than aging copper cable or DSL networks and does not experience the same signal degradation over distance. In the event that a service issue does occur, La Motte & Andrew Telephone Company provides 24/7 technical support, available any time of day or night at 1-800-205-1110, so you are never left waiting until the next business day for help.
Fiber internet from La Motte & Andrew Telephone Company is faster and more reliable than cable or DSL for several important reasons. First, the company’s fiber network is a true fiber-to-the-home system, meaning the fiber cable runs all the way to your home or business rather than stopping at a neighborhood cabinet and relying on older copper wiring for the final stretch. Second, because the cables are buried underground, they are protected from wind, ice storms, fallen branches, and other weather events that commonly cause outages on above-ground cable systems. Third, fiber signals do not degrade over distance the way DSL does, so customers farther from a hub receive the same quality of service as those nearby. Fourth, fiber networks do not use the shared bandwidth model common in cable infrastructure, meaning your speeds stay consistent even during evenings or weekends when internet usage is high across the neighborhood. Combined with a local team that has been maintaining and supporting this network since 1953, customers can trust that their service is backed by deep community knowledge and genuine local accountability.
La Motte & Andrew Telephone Company provides fiber internet and other services to customers in several communities across northeast Iowa. The towns and areas currently served include La Motte (52054), Andrew (52030), St. Donatus (52071), Zwingle (52079), Bellevue (52031), and Springbrook (52075). The company is also actively working to expand its fiber network beyond the original La Motte and Andrew exchange boundaries to bring high-speed internet to additional underserved rural areas in the region. Fixed Wireless Internet service is available to help connect customers in areas where the fiber buildout has not yet reached. If you are unsure whether service is available at your specific address, the best step is to contact the local office. Call 563-773-2213 or 1-866-943-4375, or visit the team in person at 400 Pine Street, La Motte, IA 52054, and they will be able to confirm serviceability and walk you through your options.
When you sign up for fiber internet with La Motte & Andrew Telephone Company, the company sends a trained local technician to handle the installation at your home or business. The process involves connecting your property to the buried fiber network and installing the necessary equipment to bring the signal inside. Because the fiber infrastructure in the La Motte and Andrew exchanges was purpose-built and buried underground during the 2020 buildout, the core network is already in place for most customers in those areas. The technician will work with you to ensure the connection is set up correctly, the equipment is properly installed, and your service is working as expected before they leave. If you have specific questions about what installation involves for your property or want to schedule an appointment, contact the local office at 563-773-2213 or toll-free at 1-866-943-4375.
To use fiber internet from La Motte & Andrew Telephone Company, your home or business will need a fiber optical network terminal, commonly called an ONT, which is the device that connects the fiber line coming into your property to your in-home network. From there, a router or gateway distributes the internet connection to your devices either over Wi-Fi or via wired Ethernet connections. La Motte & Andrew Telephone Company can provide and support the necessary equipment, and the company also offers an Enhanced Wi-Fi experience using mesh or whole-home Wi-Fi systems designed to provide strong, consistent wireless coverage throughout your home. For customers who want the convenience of a fully managed setup, this is an excellent option. If you have questions about equipment options, rental versus ownership, or what is included with your plan, the local team is available to help at 563-773-2213 or 1-866-943-4375.
Local Customer Service and Support FAQs
La Motte & Andrew Telephone Company is not a national corporation or a large regional provider. It is a locally owned and operated telephone company that has been serving northeast Iowa communities since 1953. When you call for support or walk into the office, you are talking to neighbors who live and work in the same communities you do. The company is led by General Manager Mike Olsen, and decisions are made locally with the best interests of the communities the company serves in mind. There are no automated call centers routing you through endless menus to reach someone in another state or country. La Motte & Andrew Telephone Company also provides 24/7 technical support, so if something goes wrong with your service at midnight or on a holiday weekend, real help is available. This combination of genuine local accountability, long-standing community presence, and round-the-clock availability is what sets the company’s customer service apart from larger providers.
La Motte & Andrew Telephone Company provides several easy ways to reach the team. For general inquiries, billing, and local support, call the main office at 563-773-2213. A toll-free number is also available at 1-866-943-4375. For technical support at any hour of the day or night, including evenings, weekends, and holidays, call the 24/7 support line at 1-800-205-1110. If you prefer to speak with someone in person or need to visit the office, the team is located at 400 Pine Street, P.O. Box 8, La Motte, IA 52054. Whether your question is about billing, setting up a new account, troubleshooting a technical issue, or exploring plan options, the local team is ready to help.
Yes. La Motte & Andrew Telephone Company provides both in-person office support and on-site technician visits when needed. Customers are welcome to stop by the office at 400 Pine Street in La Motte to speak with a team member directly about their account, services, or technical questions. When service issues or installation needs require hands-on attention at your home or business, the company dispatches local technicians who are familiar with the network and the communities they serve. This local presence and willingness to come to you when it matters is a key part of what makes La Motte & Andrew Telephone Company’s service different from larger impersonal providers. To schedule a visit or discuss a technical concern, call 563-773-2213 during regular business hours.
If your internet service goes down, start by checking the basics. Make sure all cables are securely connected, that your router or gateway is powered on, and try restarting the equipment by unplugging it, waiting about 30 seconds, and plugging it back in. If the connection does not restore after a restart, the next step is to contact La Motte & Andrew Telephone Company’s technical support team. For 24/7 support available any time of day or night, call 1-800-205-1110. During regular business hours, you can also call the local office at 563-773-2213 or toll-free at 1-866-943-4375. The support team can run remote diagnostics, check for outages affecting your area, and dispatch a technician if an on-site visit is needed. You do not have to wait until the next business day for help, as technical assistance is available around the clock.
La Motte & Andrew Telephone Company takes service reliability seriously and works to address issues as quickly as possible. Because the company is locally operated and serves a defined geographic area in northeast Iowa, the team is closely connected to the network and the communities it supports. Technical support is available 24 hours a day, 7 days a week at 1-800-205-1110, so the response to a reported issue begins immediately regardless of the time of day. For issues that require a technician visit, the local team works to schedule on-site service in a timely manner. Specific response time windows can vary depending on the nature of the issue, time of day, and current demand, so for the most accurate information about what to expect in your situation, do not hesitate to call the office at 563-773-2213 and speak with a team member directly.
Community and Company FAQs
Yes. La Motte & Andrew Telephone Company is a locally owned and operated telecommunications company with deep roots in northeast Iowa. The company was originally founded in 1953 as La Motte Telephone Company to bring telephone service to the small rural community of La Motte, Iowa. In 2011, the company purchased Andrew Telephone Company and brought both operations together under the name La Motte & Andrew Telephone Company. Today, the company continues to be led locally, with General Manager Mike Olsen overseeing operations. Every investment, infrastructure decision, and service expansion is made with the goal of bettering the communities the company has served for more than seven decades. Unlike national providers that view rural areas as low-priority markets, La Motte & Andrew Telephone Company exists specifically to serve rural northeast Iowa, and that mission is reflected in everything from the buried fiber buildout completed in 2020 to the ongoing expansion into underserved areas beyond the original exchange boundaries.
La Motte & Andrew Telephone Company supports the local community in meaningful and practical ways. The most significant contribution is the ongoing investment in high-quality telecommunications infrastructure in rural northeast Iowa, an area that national providers have historically underserved. The completion of a buried fiber-to-the-home network across the La Motte and Andrew exchanges in 2020 brought true gigabit-capable internet to homes and businesses in communities that might otherwise have been left behind in the digital age. The company is also actively extending its fiber network beyond its original exchange borders to connect even more rural Iowa households and businesses that currently lack access to reliable high-speed internet. In addition, La Motte & Andrew Telephone Company participates in the federal Lifeline Assistance Program, which provides discounts on telephone and broadband internet service for qualifying low-income households, ensuring that affordability does not become a barrier to connectivity for community members who need it most. By employing local staff, maintaining a local office, and reinvesting in the network, the company keeps economic activity and community benefit right here in northeast Iowa.
Billing and Account FAQs
La Motte & Andrew Telephone Company offers several convenient options for paying your bill. You can pay in person by visiting the local office at 400 Pine Street, La Motte, IA 52054 during regular business hours. Mail-in payments can be sent to P.O. Box 8, La Motte, IA 52054. Additional payment options, including online or automatic payment methods, may be available. For the most current information about all available payment methods and to get help with your account, contact the local office at 563-773-2213 or toll-free at 1-866-943-4375. The team will be happy to walk you through the payment option that works best for you.
Upgrading your internet plan with La Motte & Andrew Telephone Company is straightforward. Simply contact the local office to speak with a team member about the options available at your address. You can call 563-773-2213, use the toll-free number 1-866-943-4375, or stop by the office in person at 400 Pine Street, La Motte, IA 52054. The team will walk you through the available plan tiers, explain any differences in speed and pricing, and make sure your equipment and setup are ready to support the upgraded service. If you have been using a lower-tier plan and are finding that your household needs more bandwidth for streaming, remote work, gaming, or other uses, the local team will be glad to help you find the right solution.
Equipment and Technical FAQs
In many cases, customers can use their own compatible router with La Motte & Andrew Telephone Company’s internet service. However, because the company’s fiber network uses specific equipment, including an optical network terminal that connects the fiber line to your home, there are some requirements and compatibility considerations to be aware of. Using your own equipment also means that La Motte & Andrew Telephone Company’s technical support team may have limited ability to troubleshoot issues that originate from customer-owned devices. For customers who want a worry-free experience with full support, the company offers professionally managed equipment options including the Enhanced Wi-Fi experience, which uses mesh or whole-home Wi-Fi systems to ensure strong and consistent coverage throughout your home. To discuss equipment options and whether your current router is compatible, contact the local team at 563-773-2213 or 1-866-943-4375.
You can test your internet speed at any time using a free online speed test tool. Popular and widely used options include Speedtest by Ookla at speedtest.net and Fast.com, which is powered by Netflix. To get the most accurate results when running a speed test, connect your device directly to your router or gateway using an Ethernet cable rather than Wi-Fi, close any other applications or browser tabs that might be using bandwidth, and make sure no other devices on your network are actively downloading or streaming during the test. Keep in mind that wireless speed tests can show lower results than your actual plan speeds due to Wi-Fi signal strength, device limitations, or interference in your home. If your speed test results are consistently and significantly lower than what your plan includes, contact La Motte & Andrew Telephone Company’s technical support team at 1-800-205-1110 any time, day or night, and they can help diagnose the issue.
Yes. La Motte & Andrew Telephone Company offers **Whole Home Wi-Fi**, a managed Wi-Fi service that delivers reliable wireless coverage along with advanced, AI-powered network security. Instead of simply providing a Wi-Fi router, Whole Home Wi-Fi intelligently monitors your home network to help identify and block cyber threats before they reach your connected devices.
Using the app, you can easily manage your network, view connected devices, create guest access, set parental controls, and receive insights into your home’s Wi-Fi performance. AI-driven optimization also helps your devices stay connected to the strongest available signal, reducing dead zones and improving coverage throughout your home. With professional support, automatic updates, and built-in security, Whole Home Wi-Fi provides a smarter, safer, and more reliable internet experience for your entire household.
Updated 8/19/26